7 reasons why every company needs Remote IT Support

7 reasons why every company needs Remote IT Support

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Introduction

It has never been more important than today to have a smooth-running computer and network. If your company struggles with constant computer and network issues, Service provider that offers remote IT support.

A remote IT support service is cost-effective and will help resolve daily IT issues remotely, instead of coming on site. An IT remote support team will allow you and your team to call/ email from the comfort of your home or office. This cuts the effort of having to look for an IT person, hiring them for the one-off job, which over time can become very costly. Remote IT support technicians from an IT service provider can usually assist you without adding additional costs and fees associated with a visit on-site. Their cost savings is then passed onto you, the customer. This gives your business top-notch IT services at a fraction of the cost.

Check out these 7 ways a remote IT support service provider can benefit your business.

  • Immediate access to experts

    Most growing businesses think that having an in-house technician is enough, however, what happens when the technician hits a major roadblock in the troubleshooting process? The answer is that it will take them much longer and this can impact revenue and overall employee productivity amongst other things. With a dedicated remote support team, they have access to IT experts that specialize in many areas of IT. For instance, if a support person is not able to resolve the issue, it will be escalated to someone else with the necessary expertise who can provide the solution.

    Additionally, these support technicians are held to higher service level standards as determined in the vendor agreement, which can provide some assurance of quality and additional security for your business.

  • Quick response time

    Most IT issues have simple solutions, such as patches, configuration changes and updates. These are not the types of problems that require a dedicated in-house technician, but they need to be fixed, nonetheless.

    If you are considering looking for a remote IT support service provider for your team, ensure that they have a quick response time. In the event of an emergency, you need an IT partner that will respond quickly and has an even faster resolution time. One way to ensure they are reliable is to ask for references or similar case studies to ensure they are the right fit for you. If you are searching for a reliable remote IT service provider, contact us for a free consultation.

  • Increase employee productivity

    In the event of an IT-related issue, if your company does not have a dedicated online remote IT support person; it means that your team must wait and possibly not be able to work because there is no one to help resolve the problem at hand. Nothing will decrease productivity more than an IT-related issue, a security breach or hardware failure.

    Today, with so many companies adjusting to work from home, productivity is essential to keep daily operations running smoothly. With the right support, your team can feel confident and be able to complete their responsibilities accordingly.

    The biggest advantage your business may see from hiring a remote IT support business is that you no longer must worry about IT-related issues because your service provider is expected to take care of everything. Something to keep in mind is that you should thoroughly understand and know the exact service you will be receiving, what is included and what will constitute an extra charge. Make sure that you have this comprehension before you sign the contract. Paying attention and being fully aware is essential and it will cause less stress in the future.

  • Reduce Downtime and Increase Productivity 

    If your team is working from home and someone gets locked out of the system or loses access to key applications, it is essential to have a process in place to help them get back online fast. One of the biggest benefits that growing business see from remote IT support is that they can contact the employee to find out the issue as soon as it happens and start working on the resolution. Without IT support, an employee may not be able to work until the problem is fixed. Or, in some cases to be helpful, employees may even try to fix the issue on their own, causing more problems and making it worse.

    These days, with cybercrime increasing, remote working requires many digital workplace solutions that are very complicated to maintain without the right skillset/ expertise. Employees need to leverage tools like cloud file storage, key applications to connect and engage with clients and stakeholders and VPNs securely. A remote IT support company will ensure that these areas are looked after and monitored regularly.

  • Regular maintenance

    Something to note when it comes to IT remote support is that it is not only useful when IT-related problems arise, but rather it is just as essential for general maintenance and overall preventative care for all hardware, systems, and devices.

    Regular maintenance means includes things like application installation, updates, antivirus support, network monitoring, constant data backups and more. When all these running parts are running smoothly it means that your business can continue to operate effortlessly without the stress of IT breaking down.

    Remote IT support is particularly important when your business is migrating from one server to another. It would be the IT remote companies’ job to help install the operating systems, configure, and implement the new changes as well as training staff on how to use the new systems (depending on your service level agreement).

  • Reduced risk of exposure to cyber-crime

    Any business today is at risk of cyber-crime; it is becoming way more common and the risks for growing businesses are higher than ever. Today, your business needs to comply with federal, provincial, local and industry-related privacy laws as well as ensuring clients/ customers that their sensitive information is secure, and no third party has access to it without their consent.

    Naturally, as a business owner, you want to keep everything running smoothly, and one way to ensure this happens is to have IT support. As mentioned above, the IT remote support is responsible for monitoring, maintenance services on and off-site.

    Remember when signing up with an IT remote support company, ensure that you fully understand all services included in your agreement. This will minimize any future complications if issues arise. The worst-case scenario would be for an IT-related issue to arise after the service agreement is signed, and you are under the impression the resolution is within the agreement.

  • Cost-effective

    In the event of an emergency, most IT companies offer same day on-site/ remote tech support, if they do, they will make sure your business will pay a hefty price for it. Typical onsite tech support can be very costly (approximately around $100+/hour). Often, you would still have to wait a few days before a technician finally shows up and they always charge for a minimum of one to two hours even if the job itself can be a 30-minute fix.

    On the flip side, when you hire remote IT support, you do not pay hourly, rather you pay a flat monthly. In the long run, this is much cheaper and is realistically more sustainable. Additionally, you will know that the IT company is monitoring and updating your systems regularly. Remember, it is cheaper to be proactive than reactive when it comes to IT-related issues.

Conclusion

There will always be a need for on-site and remote tech support, but the number of issues that can be solved easily and remotely is greatly underestimated by growing businesses every day. Remote support is getting more sophisticated with the advancement of technology and should be taken advantage of by your business if you do not have a remote IT support company. This service will save you time and money in the long run. Remote IT support should be viewed as an investment, rather than an expense. One thing to keep in mind is that when looking for a remote IT support service provider, ensure that you sign a contract with a company that caters to small/ growing businesses like yours. Their processes will be easier and better to follow compared to much larger organizations.