Toronto based LifeLabs paid ransom to recover hijacked files

Toronto based medical test provider LifeLabs says it paid a ransom to retrieve hijacked data, after personal information of approximately 15 million customers was breached in a cyberattack on the company’s computers.

The medical testing company said in a statement on Tuesday that cyber criminals may have accessed the personal information of over 15 million customers, mostly in B.C. and Ontario, including “name, address, email, login, passwords, date of birth, health card number and lab test results” sometime in late October.

The data breache involvies test results effecting about 85,000 customers living in Ontario. LifeLabs said they will are notifying these individuals.

LifeLabs is Canada’s largest provider of diagnostic testing services, such as blood tests, genetic tests, heart monitoring and more.

“I’m sorry this happened and we’ll do everything we can to win back the confidence of our customers,” LifeLabs chief executive Charles Brown told the Canadian Press.

He called the incursion a sophisticated attack that is a wake-up call for the industry.

“Whether you’re a private company, a government, a hospital, we’re all seeing these attacks rise and there’s more and more of them and we’ve collectively got to do more to make sure all our customers feel secure.”

The Toronto-based company declined to say how much money was paid to secure the data, but that it was done “in collaboration with experts familiar with cyberattacks and negotiations with cyber criminals.”

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